Shutdown and restart problems

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Shutdown and restart problems

Unread postby rajeevmahura » Thu Jun 19, 2008 7:30 pm

Shutdown and restart problems
Shutdown problems in Windows XP are most commonly caused by what is know in computer circles as legacy hardware - old technology components and peripherals that are not Plug and Play (PnP) devices - and software-compatibility issues.
If your computer was shutting down, but all of a sudden it won't shut down properly, or it restarts during the shutdown, if you installed any new software or drivers, remove the software via Add/Remove Programs in the Control Panel, or use the Roll Back Driver feature in the Device Manager (right-click My Computer, click Properties, click the Hardware tab, and find the device, double-click on its entry and open its Driver tab) to restore the old driver. If you discover that a driver is the cause of the problem, try downloading and installing the latest driver for the device from its manufacturer's site. If you installed any new hardware immediately before the problem occurred, obtain the latest driver file available for it in the same way. If the device still causes the problem with the latest driver installed, try a different make and model.
Shutdown utilities
If a computer doesn't shut down due to a device-driver problem, both of the free tools, the links to which are provided below, can force a system shutdown.
Wizmo - http://grc.com/wizmo/wizmo.htm
Show Stopper - http://www.karenware.com/
The newsletter providing information on Show Stopper -
http://www.karenware.com/newsletters/20 ... -01-28.asp
Unfortunately, a forced shutdown is sometimes the only option available when device drivers are the cause of the problem. Steve Gibson's Wizmo utility is a multipurpose tool that can be used for several operations, including effecting system shutdowns. Show Stopper from Karen Kenworthy, is more specifically targeted at system shutdowns. It includes a very clear explanation of what is involved with all the various types of shutdowns - power-off, reboot, suspend, hibernate, etc. The use of these two utilities will work only if the shutdown trouble is caused by a device driver and not by a general system problem, so if you suspect it might be something other than a driver issue, then one of the following Google searches might help.
Windows XP -
http://www.google.com/search?q=windows+ ... wn+problem
Windows 98 -
http://www.google.com/search?q=windows+ ... wn+problem
There is a Google search box provided at the top of this page should you wish to make your own search. Enable its Web radio buttion to search the web.
When a hardware incompatibility, a device driver, or software is the cause of a shutdown problem
If you suspect that a particular device or software is causing the problem search the web for relevant information about it. For example, the Logitech Y-SB3 Internet Keyboard can also cause the restart on shutdown problem. If it is used as a standard generic keyboard, there is no problem with it, but if the Key Commander software that drives its special Internet functions is installed, Windows XP restarts instead of shutting down. Unfortunately, Logitech is not going to provide and update of for this particular keyboard. To find information on the web about this keyboard, you would use a search term (as is) in Google such as: "logitech y-sb3" + xp + shutdown + reboot. Conduct the same kind of search for any hardware or software you suspect is the cause of a shutdown problem.
Currently, the formost cause of Windows XP shutdown issues is hardware incompatibility, usually caused by incompatible device drivers. There are so many of those that it is impractical to list all of them here.
If you're suffering from a shutdown problem, make sure that you are using Windows XP updated with Service Pack 2 (SP2). Many of the known shutdown problems that were present with the original release of Windows XP, and those that became apparent after the release of Service Pack 1 (SP1), have been fixed in SP2. There is no information on this page on issues that have been fixed SP2 (which incorporates the changes made in SP1), because every XP user should have updated to it by now.
Visit the SP2 page on this site for information on Service Pack 2.
****
If Microsoft's articles were good, there wouldn't be so many people providing the same advice on the web. In my opinion, Microsoft's articles are often much more difficult to absorb and/or follow than alternative articles covering the same subject matter. Nevertheless, you might find visiting this page enlightening: Windows XP Shut Down and Automatic Reboot Problems.
Upgrade the BIOS
If none of the information provided on this page, or that you can locate elsewhere, solves a particular shutdown, restart, powerdown problem, and a BIOS update is available for the make and model of the computer's motherboard, installing it might just do the trick, especially if you have installed Windows XP on elderly hardware. There are many reports on the web of how such an action has solved many problems, including shutdown problems.
Visit the BIOS pages on this site for more information on it.
How to customise (US: customize) a computer's power button
You should never press a comoputer's power button to switch it off without shutting Windows down, because doing so can cause a whole host of problems to occur. However, in Windows XP, if your hardware supports it, it's possible to set Windows so that when you press the power button Windows shuts down and then switches off.
To do that, open the Control Panel and open Power Options. Click its Advanced tab. In the Power buttons section, click on the drop-down menu called When I press the power button on my computer. There are four options. Choose the Shutdown option and click Apply. Now, when you press the power button that switches the computer on and off, it will first shut Windows down and then switch the computer off. If this option is not available, then, either your computer hasn't got the hardware capacity, or the capability is disabled in the BIOS.
Shutdown and restart shortcuts for Windows XP (and Windows 2000)
Windows 2000, with its Resource Kit installed, and Windows XP have a shutdown command that can be executed from a Command Prompt or from a shortcut.
To find out what the options are with the shutdown command, go Start => Run and enter cmd. At the Command Prompt, enter shutdown /? for a list of the available switches.
The MS Knowledge Base article How to Use the Remote Shutdown Tool to Shut Down and Restart a Computer in Windows 2000, which also applies to Windows XP, is worth reading.
________________________________________
The following MS Knowledge Base articles are on shutdown and restart problems in Windows XP. Read through them to see if any of them describes your particular problem. Click the reference number to visit the article.
308029
Resources to Help Troubleshoot Shutdown Problems in Windows XP
311806
Windows XP Restarts When You Try to Shut Down Your Computer
307274
Windows XP Stops Responding (Hangs) During Windows Shutdown [the original Pre-SP1 version of Windows XP. Read the item below this table on this problem]
831431
You cannot log off, restart, or shut down your Windows XP-based computer [with some versions of Norton Antivirus 2003]
320008
You May Not Be Able to Shut Down Your Windows XP Computer
305788
How to Increase Windows XP Shutdown Time So That Processes Can Quit Properly
313290
Your Computer May Not Shut Down After You Upgrade to Windows XP
311787
Computer May Stop Responding When You Shut Down & Use Only the 802.1x [Wireless Networking] Protocol for User Authentication
315664
Computer Does Not Shut Down Properly if Selective Suspend Is Enabled [with USB keyboard or mouse]
322625
Remote Shut Down of Client Computer Fails
315327
Error Message When You Shut Down Computer: DEVLDR Not Responding
816938
“Device Not Ready” Error Message When You Try to Shut Down a Windows XP Workstation Remotely [Applies to Windows XP Professional]
--Regards--
Rajeev Mahura
Servers & Storage Professional
http://about.me/rajeevmahura
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Re: Shutdown and restart problems

Unread postby chrisadam11 » Tue Sep 07, 2010 12:42 pm

Shutdown and restart problems
Shutdown problems in Windows XP are most commonly caused by what is know in computer circles as legacy hardware - old technology components and peripherals that are not Plug and Play (PnP) devices - and software-compatibility issues.
If your computer was shutting down, but all of a sudden it won't shut down properly, or it restarts during the shutdown, if you installed any new software or drivers, remove the software via Add/Remove Programs in the Control Panel, or use the Roll Back Driver feature in the Device Manager (right-click My Computer, click Properties, click the Hardware tab, and find the device, double-click on its entry and open its Driver tab) to restore the old driver. If you discover that a driver is the cause of the problem, try downloading and installing the latest driver for the device from its manufacturer's site. If you installed any new hardware immediately before the problem occurred, obtain the latest driver file available for it in the same way. If the device still causes the problem with the latest driver installed, try a different make and model.

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